Wholesale Terms & Policies
TERMS & POLICIES
All retailers must have a valid Tax ID & agree to our terms and policies for approval. We reserve the right to stop selling to stores who fail to comply.
ORDERING & PAYMENT
Our order minimum is $300.
Orders can be made via email submission to: firstname.lastname@example.org
Direct Order payment can be made by pre-paid check, credit card (Visa, Mastercard, Discover, or American Express), or PayPal. By default, all payments are processed prior to starting your custom order.
You may also shop with us on Faire @ https://www.faire.com/apply/sarahcornwelljewelry
Our typical turnaround time is 1-2 weeks however, turnaround times may vary. Please contact us regarding your delivery date. Holiday orders ship by a specified date each season.
There is a minimum delivery charge of $10 on all orders. All orders are shipped via FedEx or UPS and will take 1-3 business days.
Please notify us of any time-sensitive orders. Expedited shipping is available at an additional cost. Sarah Cornwell Jewelry is not responsible for any carrier delays. All orders ship from our home studio in Doylestown, PA.
DISPLAY, PACKAGING, & PRICING
You are not required to display our products in any of their original packaging. However, earring, necklace, and care cards, as well as our artist’s statement, are available upon request. We would love if you did display our packaging, or at least the artist’s statement, so that customers can be informed that our products are handmade in a home studio in Doylestown, PA and not mass produced. In addition, we recommend that suggested retail price is 2.25x the wholesale price.
Occasionally certain items may be out of stock. You will be notified of any items that are backordered and, if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately unless otherwise directed.
For our hand stamped pieces, we do offer personalization as an option (zip code, town name, etc.) However, there is an 8-piece minimum and no returns or exchanges.
CANCELLATIONS, RETURNS, & EXCHANGES
We ask that all cancellations or changes to your order be submitted by phone or email within 24 hours of placing the order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of 20% of the total deduction from your order.
If you plan to return items, you must report by phone or email within 5 days of receiving your order and postmark it within 5 days of reporting. All merchandise returned must be unused and in its original packaging. There is also a restocking fee of 20% of the total deduction from your order when returning items. In addition, there are no exchanges.