Didn’t fall in love? Your purchase needs to be returned in its original packaging and show no signs of being worn within 14 days from the day the item was received for a full refund. Customer is responsible for return shipping costs. Sale items are final and cannot be returned or exchanged. Personalized and custom pieces are not able to be returned and can not be exchanged. Please contact support@sarahcornwelljewelry.com for returns.

Please send your return in a padded envelope with tracking through the carrier to Sarah Cornwell Jewelry, 266 South Main Street, Doylestown PA 18901.

Please include your order number, name, and contact information. We will not accept returns in an envelope. If a return gets lost in the mail, SCJ is not responsible. Once we receive your package and the piece is deemed to be in original condition we will credit your account. Refunds could take up to 7-10 days to appear in your account

If you receive damaged or incorrect items please email us at hello@sarahcornwelljewelry.com within 24 hours after receiving the jewelry pieces to discuss the issue. 

Please send item(s) in a padded envelope with package tracking through the carrier (do not use an envelope). If your return package is lost in the mail, SCJ is not responsible. 

Please include your order number, contact information, & a note regarding the issue.

We will contact you once the jewelry piece is received and discuss options. 

Every Sarah Cornwell. piece has a 30 day warranty for any defect. 

If you have an SCJ piece in need of repair, please email our team at support@sarahcornwelljewelry.com Repairs from normal wear and tear start at $20.

It’s so frustrating! In most cases we are able to match the earring (for 1/2 the price of the original earrings). If we are not able to make a match due to not having the right materials, we can discuss other options.

Your order will shipped 2-5 business days after your order is placed. Depending on the shipping you choose, it will take an additional 2-10 days to arrive. *Personalized jewelry may require additional time.

Shipping is $6 within the US for 1st class mail.

Need your package extra fast? Choose expedited shipping for $12 via FedEx.

We use USPS for all of our shipping, which does include tracking.

At this time we do not ship internationally. Please contact us with any questions.

We hand deliver all packages to USPS within 24 hours of printing the shipping label. Once the package is delivered to USPS we are no longer responsible for packages in transit. 

All packages are hand delivered to our local USPS office. Unfortunately, we have no control over the USPS shipments and cannot provide updates aside from the current tracking on the USPS website. You can also file a missing package search with USPS.

Once your order says delivered it still may take 1-2 business days to show up at your door. While it says it was delivered to the mailbox-- it may actually be at a door or garage of your home. We also suggest checking with your neighbors! Fingers crossed it shows up in the next day or two. If not, we suggest filing a missing package claim 24 hours after the package said it was delivered.